Refund Policy

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Last updated: 21 August 2026

Please read this policy carefully before enrolling in any course on our platform.

Digital Products Policy

Thank you for enrolling with Reinforce Civiltech. We want you to be satisfied with your enrolment, but we also want you to understand our refund policy for digital course content and training programmes.

Important Notice

We do not issue refunds for any course or digital product once:

  • The order is confirmed and payment is processed
  • The course or product is assigned to your account
  • Course materials have been accessed or downloaded

Need Help?

We recommend contacting us for assistance if you experience any issues with:

  • Receiving your course or product
  • Downloading course materials
  • Accessing your account
  • Technical difficulties

Refund Process

In exceptional circumstances where a refund might be considered, please follow this process:

1. Contact Support

Email our support team with your order details, including:

  • Full name and email used for enrolment
  • Order number or transaction ID
  • Reason for the refund request

2. Review Process

Our team will review your request within 5 business days. We may:

  • Request additional information
  • Ask for evidence supporting your claim
  • Clarify any details about your enrolment

3. Approval & Processing

If approved, we will process your refund within 5 business days:

  • Refund issued to the original payment method
  • Processing time depends on your bank/payment provider
  • You'll receive confirmation via email

4. Denied Requests

If your request is denied, we will:

  • Provide a clear explanation
  • Offer alternative solutions when possible
  • Help resolve any issues with your enrolment

Possible Exceptions

While our general policy is no refunds for digital products, we may consider exceptions in these rare cases:

Duplicate Purchase

If you accidentally purchased the same course twice, we may refund the duplicate transaction if requested within 24 hours.

Technical Failure

If our platform experienced a technical failure that prevented you from accessing your purchased content despite our best efforts to resolve it.

Important Note

All exception cases are evaluated individually at our discretion. Simply changing your mind about an enrolment does not qualify for a refund.

Contact Us

For refund-related enquiries or assistance: